pk265 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how pk265 ("we", "us", "our", "pk265") collects, uses, stores, and protects the personal data of individuals ("you", "your", "Player") who register for or use the pk265 online gaming platform available at pk265.pro ("Platform"). This Policy applies to all players based in Pakistan and to all personal data processed in connection with the Platform, regardless of the device or method used to access it.

At pk265, we take data protection seriously. We understand that Pakistani players trust us with sensitive personal and financial information — including CNIC details, mobile wallet credentials linked to JazzCash and EasyPaisa, and bank account information for HBL, UBL, and Meezan Bank transactions. That trust is something we work every day to earn and maintain.

This Policy should be read alongside our Terms & Conditions, which together form the complete agreement governing your use of the pk265 Platform. By creating a pk265 account or using the Platform, you acknowledge that you have read and understood this Policy.

02 Who We Are

pk265 is Pakistan's leading online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. The Platform offers over 2,400 casino games, live dealer tables, crash games, and live cricket and PSL sports betting markets — all accessible via desktop or mobile browser with instant PKR deposits and withdrawals.

For the purposes of data protection law, pk265 is the "data controller" in respect of your personal data. This means we are the entity responsible for deciding how and why your personal data is processed. Our data protection contact is reachable via the support channels described in Section 14 of this Policy.

03 Data We Collect

pk265 collects the following categories of personal data in the course of providing the Platform to you:

3.1 Identity Data

• Full legal name as it appears on your government-issued CNIC, passport, or driver's licence.
• Date of birth — used to verify that you meet the 21+ age requirement.
• CNIC number or equivalent government-issued identification number, collected during KYC verification.
• Photograph or selfie — may be requested as part of identity verification at first PKR withdrawal or if suspicious activity is flagged.

3.2 Contact Data

• Mobile phone number — used for account login verification, two-factor authentication, and support communications.
• Email address — used for account notifications, bonus communications, and PKR withdrawal confirmations.
• Residential address — collected during KYC and used for proof-of-address verification.

3.3 Financial Data

• JazzCash mobile wallet number associated with your account for deposits and withdrawals.
• EasyPaisa mobile wallet number associated with your account.
• Bank account details for HBL, UBL, or Meezan Bank transfers, where applicable.
• Transaction history — all PKR deposits, withdrawals, bonus credits, and gameplay stakes associated with your account.

3.4 Technical & Device Data

• IP address and approximate geographic location at the time of login and transactions.
• Device type, operating system, and browser version.
• Session timestamps and session duration data.
• Cookies and similar tracking technologies — see Section 11 for full details.

3.5 Gameplay & Behavioural Data

• Game history — games played, stakes placed, outcomes, and winnings across all casino and sports betting products.
• Bonus usage — which promotions were claimed, wagering progress, and bonus expiry data.
• Responsible gaming tool usage — deposit limits set, cooling-off periods activated, self-exclusion requests.

04 How We Collect Your Data

pk265 collects personal data through the following means:

• Direct registration: Information you enter when creating your pk265 account, including name, date of birth, mobile number, and email address.
• KYC verification submissions: Documents and photographs you upload to complete identity and proof-of-address verification.
• Payment transactions: Financial data automatically captured when you make a PKR deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank.
• Platform usage: Technical and gameplay data collected automatically as you use the pk265 Platform, including through cookies and server logs.
• Support interactions: Records of communications between you and the pk265 support team via live chat or email.
• Third-party game providers: Certified gaming software providers may share aggregated gameplay integrity data with pk265 for fraud prevention purposes.

05 How We Use Your Data

pk265 uses your personal data for the following specific purposes:

06 Legal Basis for Processing

pk265 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — operating your account, processing PKR transactions, and delivering the gaming services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations — including KYC verification, anti-money-laundering record keeping, and age verification obligations.
• Legitimate interests: Processing carried out for pk265's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — where those interests are not overridden by your data protection rights.
• Consent: For optional processing activities — such as receiving promotional emails about pk265 bonuses and PSL special offers — we will rely on your explicit consent, which you may withdraw at any time from your account settings or by contacting support.

07 Data Sharing & Third Parties

pk265 does not sell your personal data. We share your data only with the limited categories of third parties described below, and only to the extent necessary for the specified purpose:

7.1 Payment Processors

To process your PKR deposits and withdrawals, pk265 shares the minimum necessary financial data with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank. These providers operate under their own privacy policies and applicable Pakistani financial regulation. pk265 does not share more data than is required to complete the transaction.

7.2 Certified Game Providers

pk265's casino and live dealer games are powered by certified third-party software providers. These providers receive anonymised session tokens and gameplay data necessary to render game outcomes. They do not receive your full identity or financial data.

7.3 Regulatory & Legal Authorities

pk265 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally compelled to do so. We will only disclose the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of any such disclosure.

7.4 KYC Verification Partners

pk265 may use third-party identity verification services to assist with CNIC validation and document authentication. These partners are contractually bound to process your data solely for verification purposes and may not use it for any other purpose.

08 Data Retention

pk265 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active pk265 account plus five years following account closure. This retention period supports our anti-money-laundering obligations and allows us to respond to any post-closure regulatory enquiries.
• Transaction and financial data: Retained for seven years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC verification documents: Retained for the same period as identity data — account duration plus five years.
• Support interaction records: Retained for three years from the date of the interaction.
• Technical and device logs: Retained for 12 months on a rolling basis, after which logs are deleted or anonymised.
• Cookie and tracking data: Retained for periods specified in our cookie settings — typically between 30 days and 13 months depending on cookie type.

At the end of the applicable retention period, personal data is securely deleted from pk265 systems or permanently anonymised so that it can no longer be linked to you as an individual.

09 Security Measures

pk265 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security posture includes:

• TLS 1.3 encryption for all data in transit between your device and pk265 servers — ensuring your login credentials, financial data, and personal information cannot be intercepted.
• AES-256 encryption at rest for all personal and financial data stored in pk265 databases.
• Two-factor authentication (2FA) available for all player accounts — strongly recommended for all pk265 users, especially those making regular JazzCash or EasyPaisa transactions.
• Access controls — pk265 staff access to player personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo regular data protection training.
• Regular penetration testing and independent security audits of the pk265 Platform infrastructure.
• Fraud detection systems that monitor for unusual login patterns, device changes, and suspicious transaction behaviour in real time.

10 Your Data Rights

As a pk265 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat in your account dashboard or by emailing [email protected]. We will respond to all verified requests within 30 days.

Please note that some rights are subject to limitations. For example, we may be unable to delete transaction data that we are legally required to retain for anti-money-laundering compliance purposes. Where we cannot fulfil a request in full, we will explain exactly why in our response.

11 Cookies & Tracking Technologies

pk265 uses cookies and similar technologies on its Platform. Cookies are small text files placed on your device when you visit pk265.pro. They help us keep you logged in, remember your preferences, and understand how players use our Platform so we can improve it.

Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and whether you have enabled 2FA prompts. Disabling these may affect your Platform experience.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are most visited, where players drop off, and which features are most used. This data is used to improve pk265 for all players.
• Session security cookies: Help pk265 detect and prevent fraudulent logins and unusual account activity patterns.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent pk265 from functioning correctly. pk265 does not use third-party advertising cookies or retargeting pixels.

12 Children & Minors

pk265 is strictly an adult platform. Access is limited to individuals aged 21 years and above. pk265 does not knowingly collect personal data from anyone under 21 years of age. If we discover that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed.

13 Changes to This Policy

pk265 may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, or regulatory guidance. When material changes are made, we will update the "Last reviewed" date at the top of this page and, where the changes significantly affect your rights, we will notify you by email to your registered address or via a notification in your pk265 account dashboard.

We encourage you to review this Policy periodically. Your continued use of the pk265 Platform following any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, you may request account closure in accordance with the process described in our Terms & Conditions.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a data protection concern, please contact pk265 through any of the following channels:

• Live Chat: Available directly from your pk265 account dashboard after login — fastest response, available 24/7 in Urdu and English.
• Email: [email protected] — for formal data subject requests, please include "Data Privacy Request" in your subject line so we can route your enquiry to the correct team.

pk265 aims to acknowledge all data privacy enquiries within 48 hours and provide a substantive response within 30 days. For complex requests, we may extend the response period by a further 30 days — in which case we will notify you of the extension and the reason for it.